Stripe & Lemon Squeezy Merchant Compliant

Refund & Cancellation Policy

Last Updated: October 2026 • Clear, Fair, and Transparent SaaS Billing Terms

🛡️ Transparent Billing & Fair Cancellation

At ToolMatrix360, we believe business software policies should be straightforward and free of hidden clauses. This policy outlines our cancellation procedures, refund eligibility criteria, and payment processing standards for both our free utility tools and our enterprise B2B AI SaaS products at app.toolmatrix360.com.

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Free Utility Tools: All 50+ everyday utility tools (PDF, Image, Text, SEO, Converters, etc.) on toolmatrix360.com are 100% free with zero payments or subscriptions required.

Quick Navigation: 1. Subscription Cancellation 2. Digital Nature & Refunds 3. Credits & Member Seats 4. Billing Error Exceptions 5. How to Request Support

🔄 1. Subscription Cancellation Terms

You have full control over your recurring subscription at all times. Whether you are on a Monthly, Half-Yearly (6-month), or Annual (12-month) plan:

Cancel Anytime with Zero Hassle: You can cancel your recurring subscription at any moment without penalty or cancellation fees. Simply navigate to the Billing / Subscription settings page within your dashboard at app.toolmatrix360.com or email support@toolmatrix360.com.
Stops Future Billing Immediately: Canceling your plan immediately revokes future auto-renewal charges. You will never be billed for another billing cycle after cancellation.
Retain Uninterrupted Access Until Cycle End: Upon cancellation, your workspace and team members retain full, unrestricted access to all subscribed enterprise tools, AI features, and allocated quotas through the end of the current billing cycle you have already paid for.

📦 2. Refund Policy on Digital Subscriptions

Our enterprise SaaS platform delivers real-time AI compute, live web scraping, business data enrichment, and webhook integrations that incur immediate, unrecoverable third-party server and GPU infrastructure costs upon usage:

General Digital Non-Refundable Policy

Due to the immediate digital delivery and consumption of AI compute capacity, data enrichment endpoints, and sales intelligence pipelines:

Subscription charges for active or partially completed billing periods (Monthly, Half-Yearly, or Annual) are generally non-refundable once the cycle has commenced.
We do not offer prorated cash refunds for unused days remaining in an active billing period; instead, you maintain complete access until that cycle concludes.
We encourage all prospective customers to test our platform using our free trial and utility suite prior to purchasing an extended commitment.

💎 3. Add-on Policies: Member Seats & Credit Packs

Extra Member Seats ($10/seat/mo)

Additional workspace team seats are billed on a recurring monthly basis ($10/month per seat).

Seats can be removed at any time through workspace settings.
Removing a seat stops future billing for that seat at the start of the next cycle.
Active or consumed monthly seat fees are non-refundable.

One-Time Extra Credits ($20 / 1,000)

Extra credit packs provide on-demand AI pipeline capacity. Extra credits never expire and roll over indefinitely.

Consumed credits are strictly non-refundable.
If a pack was purchased accidentally and remains 100% unconsumed, a refund may be requested within 48 hours of purchase.

⚠️ 4. Permitted Exceptions & Technical Billing Errors

We stand behind our technical integrity. A full refund will be issued under the following circumstances:

Eligibility for 100% Refund

Duplicate Charges: In the rare event of a gateway sync error resulting in duplicate charges for the same billing cycle or credit pack, we will immediately refund 100% of the duplicate transaction upon verification.
Verified Technical Billing Errors: If our payment system incorrectly billed you an erroneous amount or charged an account that was confirmed canceled prior to the renewal date, reported within 7 days of the transaction date.
Prolonged Service Outage: If verified system failure on our infrastructure prevented access to paid SaaS features for an extended period (>72 continuous hours) without resolution.

💳 5. Merchant of Record, Processing Times & Disputes

All ToolMatrix360 transactions are processed securely through certified Merchant of Record partners:

Payment Processors: We utilize Lemon Squeezy and Stripe. ToolMatrix360 never stores your raw card numbers.
Refund Settlement Window: Once a refund is approved by our billing team, the credit is processed instantly through our payment gateway. Funds typically reflect in your bank account or card balance within 5 to 10 business days, depending on your card issuer.
Contact Us Before Filing Disputes: If you believe an error occurred on your statement, we kindly request that you contact us first at support@toolmatrix360.com. Chargebacks take months to resolve through credit card networks, whereas our support team can review and process valid billing corrections within 24 to 48 hours.